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Service Delivery Policy

Last updated: July 2026

Anirban Analytics provides digital, non-physical services — Power BI dashboards, Excel automation workbooks, SQL reports, and data strategy documentation. As no physical goods are shipped, this Service Delivery Policy explains how deliverables are handed over, in what format, and within what timeframe.

1What Is Delivered

Depending on the service purchased, deliverables typically include one or more of the following:

  • Power BI (.pbix) files — fully built, interactive dashboards connected to your data source
  • Excel workbooks (.xlsx) — automated workflows, Power Query pipelines, or macro-enabled files
  • SQL scripts — queries, stored procedures, or database cleanup scripts as applicable
  • A walkthrough video — a short screen recording explaining how to use and maintain the delivered file
  • A written summary — key findings, assumptions made, and next-step recommendations where relevant to the project

2Delivery Methods

Deliverables are shared digitally through one of the following secure channels, agreed upon during the Discovery stage:

Cloud Link
Google Drive or OneDrive shared folder
Email Attachment
Direct email for smaller files
Secure Transfer
Encrypted file-transfer link on request

The Client is responsible for confirming receipt of the deliverable within 3 business days of sending. If no confirmation or issue is raised within this window, the deliverable is considered accepted.

3Delivery Timelines

Delivery timelines vary by package and are confirmed in writing during the Proposal stage. Standard estimates are:

PackageExcel AutomationPower BI Dashboards
Starter3–4 business days4–5 business days
Growth5–7 business days7–9 business days
Pro7–10 business days10–14 business days

Timelines begin once full project scope is confirmed and all required data/access has been received from the Client. Delays in data access or feedback will extend delivery proportionally.

4Revisions After Delivery

Each package includes a defined number of revision rounds. Revision requests should be submitted within the applicable support window (see the Terms & Conditions) with specific, actionable feedback to ensure fast turnaround — typically 1–3 business days per revision round.

5Rush Delivery

If a project requires delivery faster than the standard timeline, a rush delivery option may be available for an additional fee, subject to current workload. Please mention any urgent deadline during the Discovery stage so feasibility can be confirmed upfront.

Rush requests are accommodated wherever possible, but quality and accuracy are never compromised to meet an accelerated timeline.

6Failed or Delayed Delivery

In the rare event that delivery is delayed beyond the agreed timeline due to reasons within our control, the Client will be notified proactively with a revised estimate. Clients are entitled to request a partial refund in line with our Refund & Cancellation Policy if a significant, unexplained delay occurs.

Delivery-Related Questions

Anirban Analytics — UDYAM-WB-01-0027086

Falakata, Alipurduar, West Bengal 735211, India

Email: anirban@anirbananalytics.com

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